Frequently Asked Questions

Its simple!

There are 2 ways:

1. U can post a request with the photo, short description and your budget for the item 

2. Just copy requests posted by other shoppers

You can make money by helping shoppers get their desired item from overseas.

Quote a suitable price with your profit for the items posted by shopper, purchase and bring it along with you to Singapore/India and deliver using Triptunity

eg, item actual cost 50$, you've quoted 60$ and you make 10$.

Triptunity provides a chat system for communication between shopper and traveler. 

This feature allows you clarify doubts regarding the products , negotiate the price if there is a change and confirm the delivery details.

Triptunity provides you a personalized wallet which you can use for shopping.

Once you deposit the money for purchase it will be secured in Triptunity vault powered by PayPal and released to the traveler only after you confirm that your product is received.

No , you cannot bring a package through Triptunity unless the item is a document.

The traveler act as your personal shopper and help you purchase the items you want. They do not act as a courier.

All the requests posted in Triptunity will be reviewed by our Admin and approved within 5 Hrs if it complies with our policy.

Pls refer our Terms and Conditions.

 

1) Singapore :

  • Meetup and deal - you can meetup with the shopper at an agreed location and deliver (Please remind the shopper to confirm product received) 
  • Park N Parcel- Triptunity has partnered with Park N Parcel to provide users the convenience of self deposit and collection at Parkers all over the Island. You just need to write the Tracking ID on the package and drop it at nearby Parker. For more details, Click here: https://www.parknparcel.com.sg
  • Local shipping -you can schedule a door step pickup via Triptunity 

2) India :

  • Meetup and deal - you can meetup with the shopper at an agreed location and deliver (Please remind the shopper to confirm product received) 
  • Local shipping -you can schedule a door step pickup via Triptunity

3) Rest of the World:

  • Meetup and deal - you can meetup with the shopper at an agreed location and deliver (Please remind the shopper to confirm product received)

You can topup your wallet by Credit/Debit card or PayPal.

You can submit a withdraw request by providing your bank account details in settings menu of your profile and the amount will be deposited to the bank account within 2-3 working days

Currently we're serving customers from Singapore  and India .

However, you can buy items from other countries and bring to Singapore/India.

Yes you can, untill you deposit amount for the request

You can withdraw your quote untill you buy the product and initiate delivery.

Our service fee is 5% of the quoted price

A small processing fee of 1$ is taken for each request to cover the operating cost of the platform smiley

You can log a case with us via below channels with in 7 days from receipt of the item and we will help to resolve any dispute.

  • Drop an email to support@triptunity.com 
  • 24/7 live chat available in our website
  • Call/Whatsapp us  @ +65 8544 4113 

Contact our support via below channels, we will give you 100% refund if traveler has not initiated the delivery on agreed time.

  • Drop an email to support@triptunity.com 
  • 24/7 live chat available in our website
  • Call/Whatsapp us  @ +65 8544 4113 

You can reach out to the shopper via Triptunity Chat and if the shopper agrees to new price u can requote and wait for shopper to accept.

Deal country is the place where you're going to receive your product.

Sometimes emails can go to your spam or junk folder , so please check and mark as not spam.

  • If you're Traveler who is willing to sell products by taking pre-orders from shoppers from the country you're are visiting, you can host a sales campaign and ask shopper to join the pre-order. You can deliver the product when you reach the visiting country.
  • If you're a Shopper you can join the sales campaigns hosted by the Travelers to buy the products they are selling.